Products purchased directly from our website (www.cookierepublic.com) can be exchanged if the products are damaged. If you received a damaged product, please contact firstname.lastname@example.org within 1-2 days with the order number, reason for return, images of there damaged products and contact information including full name and shipping address.
You can enjoy our cookies right out of the package or heated up. If your stocking up or just saving your cookies for a later date, ideally the best way to store our cookies is cold. As with all food, the colder you store them the longer they stay at their best.
When you order directly from www.cookierepublic.com satisfaction is guaranteed. We ensure you will receive the highest quality of product in excellent condition, free of defect or damage from product mishandling. If you are not satisfied with our products please notify help@cookierepublic within 1-2 days of receiving your order and we will replace your products free of charge. Replacement of product excludes personal preference regarding taste and texture.